TERMS & CONDITIONS

1. Introduction

These Terms & Conditions govern your use of our website and the purchase of products from our restaurant.

By accessing our website and placing an order, you agree to be bound by these Terms.

2. Company Information

EXPERIENCE CENTRAL SUSHI

MAISON VI RESIDENCES - JUMEIRAH VILLAGE CIRCLE

Dubai, United Arab Emirates

Contact: support@centralsushi.ae  +97145580780

3. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion.

Once an order is confirmed, it cannot be modified or cancelled.

Customers are responsible for ensuring all order details are correct before confirming.

4. Pricing & Payment

All prices are listed in AED and are inclusive of applicable taxes unless stated otherwise.

A **service and packaging fee** may be applied to each order. This fee covers packaging, handling, and operational costs and is displayed at checkout.

Payment must be made at the time of order via the available payment methods.

We reserve the right to update prices and fees at any time.

5. Delivery & Collection

Estimated preparation and delivery times are indicative and may vary.

Customers must provide accurate delivery information.

We are not responsible for delays or failed deliveries due to incorrect details.

For takeaway orders, customers must collect their order at the selected time.

6. No Refund Policy

Due to the perishable nature of our products, all sales are final.

No refunds will be issued once an order has been prepared or dispatched.

7. Product Quality & Complaints

If you receive an incorrect or defective item, you must notify us within 1 hour of receiving your order.

We may offer a replacement at our discretion.

8. Allergens

Our products may contain or come into contact with allergens including fish, shellfish, soy, sesame, gluten, eggs, and dairy.

It is the customer’s responsibility to inform us of any allergies before ordering.

We cannot guarantee the absence of cross-contamination.

9. Promotional Communications (WhatsApp)

By opting in at checkout, you agree to receive occasional communications via WhatsApp, including exclusive offers and early access to new menu items.

You may opt out at any time by contacting us.

10. Intellectual Property

All content on this website, including images, branding, and text, is the property of [Restaurant Name] and may not be used without permission.

11. Limitation of Liability

We are not liable for any indirect or consequential damages resulting from the use of our website or services.

12. Privacy

Customer information is collected solely for order processing and communication purposes.

13. Changes to Terms

We reserve the right to update these Terms at any time without prior notice.

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates.